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Brand new aftersales packages are in the news!


Fenn Holidays are one of the first operators to sign up to one of our new bespoke aftersales packages – and they have spoken to Bus and Coach Buyer magazine about how impressed they have been.

The bespoke package has been built specifically for Fenn’s fleet of Van Hool coaches and will be carried out at Arriva Bus and Coach’s Wellingborough site as well as our team of field technicians.

  • Director Peter Fenn, pictured right, said: “The DAF dealers were good, but it’s still a fact that coaches and trucks are different beasts. While the engine and driveline may be familiar to technicians, many features are exclusively coach. Arriva Bus & Coach does know about Van Hools, and have been our parts supplier, with the result that we have developed a great relationship with Wellingborough.

    “They approached us, and came up with a very good package. It’s a simple vehicle/month to cover routine servicing. Arriva collects and delivers the vehicle and the journey time is similar to our previous service provider, plus they have mobile technicians.

    “I’ve been very impressed with the service, and in particular by Jason Hawkins, who is our main point of contact at Wellingborough. And, of course, they have a hire fleet at Arriva should we need a replacement coach.”

    The package is based on estimated mileage – which Fenn can predict, given its operating profile – and has a six- to eight-week ‘window’ for routine servicing to reflect the tour pattern. Payments are made by standing order and also includes parts and labour rate discounts for work outside of the maintenance package.

    Peter added: “As with all things in this business, it’s about developing a good relationship, and with Arriva, we have that.

    “We’re going to have a review at the end of the year but so far, it’s working well.”

    Nigel Clarke, Head of Aftersales at Arriva Bus and Coach, told Buyer that all the packages are bespoke to each individual operator.

    Nigel, who is pictured above with Parts Sales Manager Paul Beck, said: “It depends entirely on the level of cover. We can arrange 12 month to seven year contracts to suit.

    “The packages help to push forward our excellent Wellingborough facility – the best kept secret of the company’s service network. From the customers’ point of view they get servicing by people who know their vehicles from top to bottom.”

    To find out more about the maintenance packages call 01274 681144 or email clarken@arriva.co.uk.

    To read the full article in Bus and Coach Buyer click here:
    https://www.busandcoachbuyer.com/fenn-holidays-nailing-down-costs/