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8 Point Service Promise


Here at Arriva Bus and Coach we strive to provide the very best level of customer service. Our mission is to build trust and confidence with customers by delivering outstanding quality products and services that add real value to their business. We want to be recognised for our innovative approach and never ending search to improve. That’s why we have created our 8 point service promise.

1. Quote before we work
We will not carry out any work without an estimate and customer approval.

2. Quote any additional work required
Any additional work will be communicated and will require further customer approval.

3.Keeping you informed
Our Service Advisors will keep you fully informed throughout the duration of your vehicle being with us.

4.Guaranteed response
We will guarantee a site visit or a workshop allocation for up to 72 hours after initial enquiry.

5.Guaranteed on parts and labour
We offer a 12 month guarantee on any parts or labour applied.

6.Genuine Parts
We only offer the very best in high quality, original equipment parts at competitive rates. We ensure only the best is fitted.

7.Full repair report
Our fully trained Service Advisors provide you with a full explanation of the repairs verbally and via a repair invoice.

8.Customer satisfaction and quality
At Arriva Bus and Coach we pride ourselves on excellent service to our customers. A member of our team will follow up with you to ensure you are completely satisfied with the service you have received.